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FAQS

PEST CONTROL AUCKLAND (FAQS) FREQUENTLY ASKED QUESTIONS

DOES YOUR SPIDER TREATMENT WORK FOR WHITE TAIL SPIDERS?
YES! As long as book an interior and exterior spider treatment for your home
I HAVE BITES BUT DON'T HAVE PETS SO IT CAN'T BE FLEAS THEREFORE IT MUST BE BED BUGS?

NO! You can have fleas without pets.

I HAVE BITES IN A LINE FROM AN UNKNOWN PEST IT MUST BE BED BUGS ?
NO! Fleas and mosquitoes can also leave bites in a line
DO YOUR FLY TREATMENTS STOP FLIES FLYING INTO MY HOUSE OR BUSINESS?
NO! If you want to stop flies coming into your home or business you need to put up some form of barrier e.g. mesh or close all the doors and windows and air condition.
DO YOUR FLEA TREATMENTS MAKE THE FLEAS GO AWAY IMMEDIATELY?
NO! Our treatments kill all the fleas present but the cocoons hatching new fleas takes up to four weeks to work.
I WENT TO THE DOCTOR WITH SOME INSECT BITES AND HE TOLD ME IT'S BED BUGS?

NO!  You can not tell its bed bugs from bites alone. 

I HAVE A FEW BITES FROM AN UNSEEN INSECT IS IT BED BUGS?

There three insects that can bite without being seen. Mosquitoes, fleas and bed bugs. Their bites can all look similar.  

HOW DO YOU TREAT BED BUGS?

Bed bugs requires plan based on inspection of your dwelling.  

I HAVE SOME FURNITURE WITH BORER HOLES IN IT. CAN YOU TREAT THIS?

We need the wood to be bare to treat for borer. Taking the paint or varnish off the chair may ruin the look.

CAN SOME ANTS EAT THE WOOD IN HOUSES?
NO! You are thinking of termites or borer. None of NZs pest ant species eat wood
HOW MANY OF ACES FLEA TREATMENT CUSTOMERS HAVE A DOG OR CAT?
About 7/10 do NOT have a cat or dog. Fleas can come from where they live naturally in the grass. Or feral cats or rats under your house. Or a customers place of work. Or a friends house with fleas. Mostly we don't know where a customers  fleas come from.
HOW MANY BED BUG CALLS TO ACES ARE ACTUALLY BED BUGS?

It's low, around  1/10.  Most bed bug calls are fleas where the customer  has bites from an unseen/unknown insect.

HOW MANY CALLS FOR FLEAS ARE BED BUGS?

Even lower. 1/100.

WHAT DO I NEED TO DO BEFORE A FLEA TREATMENT FROM ACES?

Please take as many things off the floor as possible (furniture excluded) e.g. laptops, shoes and clothes. Please clear under beds. Please out food away. Please cover pet fish. Exclude your pets. And run the hoover around. 

I'VE GOOGLED COCKROACHES AND I SAW A GERMAN COCKROACH IN MY BATHROOM!!! HELP!!!

NO! Cockroach species can all look similar, especially the juveniles. German cockroaches need to be somewhere warm, and won't be found in your bathroom. You saw a bush cockroach in your bathroom who wandered into your house by mistake. 

HOW LONG DOES A TYPICAL BORER JOB TAKE?
Depending on the size of the house and areas treated 1-2 days
IF I STAND ON A COCKROACH WILL I SPREAD ITS EGGS?
NO! If you stand on a cockroach you will kill it and its babies.
ARE ALL PEST COCKROACHES FOUND SOMEWHERE WARM?
NO! Only two species are found in warm areas. The rest prefer cool environments like outside bark gardens and foliage
ONCE YOU HAVE DESTROYED MY WASP NEST WILL IT COME BACK?

NO! Once the nest is destroyed the queen is killed and nest can't come back to life.

I SEE LOTS OF WASPS AROUND MY DECK OUTSIDE WHY IS THAT?

Yes! Wasps harvest wood to make into paper for their nests. If you have unpainted wood then it could be bringing in the wasps so they can harvest it. You may wish to paint or varnish the wood and the wasps may go else where.

HOW DO I FIND WHERE THE WASPS NEST IS?

Wasps fly in one of two directions, either to the nest or to a food or water source. You need to observe their flight patterns to find their nest. 

IM SEEING A LOT OF WASPS HOW FAR AWAY IS THEIR NEST?

Wasps fly up to 200m to forge.Your nest (s) is within 200m of the wasps you are seeing.

I HAVE FOUND BED BUGS IN A MY MULTI STORY APARTMENT DOES THE SILVER BULLET GUARANTEE APPLY?

NO. We do not offer the silver bullet guarantee on apartments with adjoining corridors ( multistory )

IF A PEST CONTROL COMPANY USES BAIT TO TREAT RATS WILL THEY DIE INSIDE THE WALLS?

NO!  If the home owner uses non professional grade bait incorrectly you will make the rats sick and they will die in the walls. Professional grade bait used correctly drives them outside for water. 

I CAN HEAR RATS IN MY CEILING SPACE, ARE THEY COMING FROM THE STREAM THAT RUNS THROUGH MY PROPERTY?

NO! The rats near the stream are the sewer rats that are poor climbers. The noises in your ceiling are either from roof rats who are excellent climbers. Or mice who can sometimes be found in a ceiling space or birds, in particular in spring.

DO ULTRASONIC RAT REPELLING DEVICES WORK?

Not a chance. Snake oil.   Don't believe us? Ask the company selling them for any published evidence that they work. Because the answer is there isn't one published article  anywhere, ever.  

THE SALESPERSON SELLING THE ULTRASONIC REPELLING DEVICE SAID LOTS OF CUSTOMERS SAY IT WORKS!

That's their job to sell you the device. Word of mouth and a salesperson's enthusiasm are NOT evidence something works. Remember the consumer protection groups in NZ and Australia have already taken the companies that sell these devices to task!  Ask the salesperson for a published study on the devices' efficousy. 

MICE ARE EASY TO KILL, WHY SHOULD I PAY AN EXTERMINATOR?

You are correct Mice are stupid, predictable and easier to control than rats. But where they will trip you up is they are rapid and prolific breeders. So if your DIY efforts misses just one pregnant female, its back to square one!

WHAT DO I NEED TO DO BEFORE A BUSH COCKROACH TREATMENT?

Please clear any items on window sills. Pull curtains back and blinds up. Put food away. Cover pet or Gold fish. 

I HAVE A GERMAN COCKROACH TREATMENT BOOKED- WHAT DO I NEED TO DO BEFOREHAND?

Nothing. No prep treatment. Do not empty the pantry. Do not move fridges.

 

IVE BOOKED AN INSECT TREATMENT WITH ACES PEST CONTROL, HOW LONG IS THE STAND DOWN PERIOD?

It depends on the treatment. Some have no stand down period e.g. ants others have 2-3  hours.   The stand down period is to let the spray dry and come out of suspension. 

I AM SEEING A LOT OF WASPS AROUND, CAN YOU REDUCE THEIR NUMBERS DOWN?

We only offer wasp nest destruction as a service. We don't offer finding wasp nests as a service. We dont offer a service that reduces wasp numbers in general. Please call when you have found the nest. 

DO YOU OFFER FLEA TREATMENTS FOR OUTSIDE?

No sorry we only treat inside dwellings or businesses

SHOULD I TAKE MY SPIDER WEBS DOWN STRAIGHT AWAY?

No. Please wait a week for the spiders to run over the webs then remove them.

HOW DO YOU KILL THE WASPS OUTSIDE OF THE NEST?

Wasps use the nest to feed. They only gather raw materials and can not feed themselves. When the nest is destroyed the returning wasps are trapped outside and can not feed. After a few hours they go away. In the mean time they are very angry that their nest has been destroyed and will sting you if you hang around their nest. 

WILL MY CAT EAT A POISONED RAT AND DIE?

This is called secondary poisoning. Its has been documented in Birds of Prey. It has been never been documented in domestic cats or dogs. Anywhere in the world. Ever. Your cat is safe from secondary poisoning. 

FOR AN ANT TREATMENT HOW LONG DO I HAVE TO BE OUT OF THE HOUSE?

You don't! We don't do an interior spray. You can be there while we do the job. 

ARE YOUR TREATMENTS ORGANIC?

No. Our treatments are synthetic chemicals. Many of them have the same safety profile as  organic treatments. 

Remember lead ( Pb) and Arsenic are organic too. Just because someone says they have an organic treatment  it doesn't automatically make it safe. 

HOW DID THE MICE GET INTO MY HOUSE?

Mice are predictable. In older houses e.g. Villas they come from under the house besides the pipes in the kitchen. In newer houses on a concrete slab they come in through the garage ( underneath or on sides of the garage door). 

WHAT PREPARATION IS REQUIRED FOR ANTS?

Nothing. No preparation treatment. 

WHAT PREPARATION IS REQUIRED FOR BED BUGS?

Nothing. No preparation treatment. 

WHAT PREPARATION IS REQUIRED FOR BORER?

All insulation needs to be removed. All timber needs to be bare ( free of paint and varnish). Under the house needs to clear for access to do the treatment

WHAT PREPARATION IS REQUIRED FOR COCKROACHES?

GERMAN  cockroaches is a NO Preparation treatment

GISBORNE cockroaches requires you,  put food away, expose windows, clear window frames. 

WHAT PREPARATION IS REQUIRED FOR FLEAS?

Please clear the floors ( e.g. clothes electronics) and run the vacuum around the house. 

WHAT PREPARATION IS REQUIRED FOR FLIES?

Fly treatments for domestic homes requires you to ,  put food away, expose windows and  clear window frames

WHAT PREPARATION IS REQUIRED FOR RATS?

Nothing. Rats are NO preparation job

WHAT PREPARATION IS REQUIRED FOR MICE?

Nothing. This a no preparation job

WHAT PREPARATION IS REQUIRED FOR SPIDERS?

Please leave spider webs up. 

Put food away. Clear window sills pull curtains back and blinds up. 

Windows shut is preferred but not essential 

WHAT PREPARATION IS REQUIRED FOR WASPS?

Nothing. Please leave the nest alone. 

HOW LONG DOES A FLEA TREATMENT TAKE TO WORK?

Our treatments kill all the fleas in the house or business immediately.

The cocoons if present will all hatch out within 4 weeks. During the first four weeks you may get flea bites as the cocoons ripen and newly hatched fleas ( small dark coloured)  take a blood meal

CLIENT TESTIMONIAL

"As a Barfoot and Thompson Property Assistant I've used Aces on multiple occasions, every time providing work of a fantastic standard. Aces are very knowledgeable, always give an honest opinion and reasonably priced.

I completely recommend Aces and their services."

- Thomas, Barfoot and Thompson

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